company |
Customer Service Rep - Wholesale
We currently have an employment opportunity in our Customer Service Department for a Customer Service Representative - Wholesale. Under the direction of the Customer Service Manager, the responsibilities of this position is to provide excellent customer service and sales support to wholesale accounts, business consultants and Partnership stores.
- Essential duties include, but are not limited to:
- Acts as liaison between wholesale customers, manufactures business consultants and office by responding to and following up on issues and requests with minimal direction.
- Enters and reviews all orders daily for assigned territories. Releases and cancels orders as necessary. Maintian account level programs.
- Follow-up on requests for ad slicks, invoice reprints, empty packaging, sales representative supplies, etc.
- Process all credits, debit and call tags for assigned territory.
- Makes outbound calls to promote new product/promotions and service small accounts.
- Process new accounts and welcome packets for all new accounts for assigned terriroty.
- Maintains territories. Oversees all assigned agencies and business consultants changes. May travel to territories and/or accounts.
- For assigned retail Partnership accounts; enter all orders, promotions and programs.
- Follows-up on shipped orders and provide proof of delivery as necessary.
- Maintain C&E webiste with current wholesale account information, address, phone, etc.
- Support the wholesale and e-commerce/mailorder team when needed.
- Actively participate in ongoing product training and integrate such knowledge into job on a daily basis. Keeps desk manual up-to-date and review daily for continued self-training.
- Participates as a team member and openly communicates with fellow associates. Actively seek and suggest more efficient processes for performing tasks.
- POSITION REQUIREMENTS
- Associates Degree preferred or high school diploma and 2-3 years of customer service, order processing experience and demonstrated writing skills.
- Intermediate level skills in Microsoft applications including Word, Excel, Outlook. AS400 knowledge preferred.
- Strong organizational, prioritization and multi-tasking skills.
- Ability to independently resolve issues.
- Professional communication skills, excellent interpersonal skills and a customer-first attitude.
Send resume, cover letter and salary requirements to:
hr@crabtree-evelyn.com
or mail to:
Attention: Human Resources
P.O. Box 167, Woodstock, CT 06281
EOE/AA
